Refund Policy
Last Updated: 6 March 2025
At Snug and Homely, we offer a straightforward refund policy to make your shopping experience as seamless as possible.
1. Eligibility for Refunds
- You may request a refund within 30 days of receiving your order.
- To be eligible for a refund, items must be unused, in their original packaging, and in the same condition as when you received them.
2. How to Request a Refund
To initiate a refund, please follow these steps:
- Email our customer service team at contact@snugandhomely.com.au with your order number and reason for the refund.
- If approved, you will receive instructions on how to return the item. This will also include shipping information.
3. Processing Time
If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund approval, please contact us at contact@snugandhomely.com.au.
4. Customer Support
For any questions about our refund policy or to request assistance, please reach out to our customer support team at contact@snugandhomely.com.au.
Disclaimer
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We are not responsible for any loss or damages arising from your use of any third-party websites that link to our site. We encourage users to review the privacy policies and terms of service of any external websites they visit through links provided on our site.