Refund policy

Last Updated: 6-March-2025

At Snug and Homely, we offer a straightforward refund policy to make your shopping experience as seamless as possible.

1. Eligibility for Refunds

• You may request a refund within 30 days of receiving your order.
• To be eligible for a refund, items must be unused, in their original packaging, and in the same condition as when you received them.

2. How to Request a Refund

To initiate a refund, please follow these steps:

1. Email our customer service team at contact@snugandhomely.com.au with your order number and reason for the refund.
2. If approved, you will receive instructions on how to return the item. This will also include shipping information.

3. Processing Time

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at contact@snugandhomely.com.au.

4. Customer Support

If you have any questions about our refund policy or need assistance, please reach out to our customer support team at contact@snugandhomely.com.au.

Thank you for shopping with Snug and Homely. We appreciate your business and are here to help.

Disclaimer- Our website may be linked to from third-party websites. We do not have control over the content or practices of these external websites and do not endorse or guarantee the accuracy of any information contained on them. The inclusion of any link to our website does not imply our endorsement of the linked website, its content, or its products or services.

We are not responsible for any loss or damages arising from your use of any third-party websites that link to our site. We encourage users to review the privacy policies and terms of service of any external websites they visit through links provided on our site.