Shipping policy

Welcome to Snug and Homely! We are committed to delivering your orders quickly and safely. Please read our shipping policy below to understand how shipping is handled for our products. We only ship in Australia.

Order Processing

  • Order Handling: Orders are handled within 0-5 business days. Orders placed on weekends or holidays will be processed the next business day.
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. After your order has been processed, you will receive another confirmation email with tracking details.

Shipping Rates & Delivery Times

  • Free Shipping Australia Wide:
    • Delivery Time: 5-15 business days*.

Shipping Carriers

We partner with reputable carriers such as Australia Post and DHL to ensure your orders are delivered promptly and securely.

Order Tracking

Once your order has been processed, you will receive a tracking number via email. You can use this number to track your package directly on the carrier's website.

Shipping Restrictions

We currently ship within Australia only. 

Lost or Damaged Items

  • Lost Packages: If your package is lost in transit, please contact us at contact@snugandhomely.com.au within 5-10 days of the estimated delivery date. We will work with the carrier to resolve the issue.
  • Damaged Items: If your order arrives damaged, please take photos of the packaging and the damaged item(s), and contact us at contact@snugandhomely.com.au. We will arrange for a replacement or refund. Please read our Refund Policy here.

Changes & Cancellations

  • Order Changes: If you need to make changes to your order, please contact us at contact@snugandhomely.com.au within 24 hours of placing your order.
  • Order Cancellations: Cancellations are accepted within 24 hours of placing your order. After this window, the order may have already been processed for shipping.

Contact Us

If you have any questions about our shipping policy, please contact us via email: contact@snugandhomely.com.au

Thank you for shopping with Snug and Homely. We appreciate your business and are here to make your shopping experience as smooth as possible!

Last Updated: 06-Feb-2026

*Disclaimer: Please note that in the event a product is out of stock or suddenly unavailable, there may be delays in processing and shipping your order. We will notify you promptly if this situation arises and work diligently to offer suitable alternatives. We appreciate your patience and understanding as we strive to fulfill your order as quickly as possible.