Welcome to Snug & Homely. We are committed to delivering your order safely and as efficiently as possible. Please review our shipping policy below for information about order processing, delivery times, tracking, and shipping within Australia.

Order Processing

• Handling time: Orders are generally processed within 0–5 business days.

• Orders placed on weekends or public holidays will be processed on the next business day.

• After placing your order, you will receive an order confirmation email.

• Once your order has been processed and dispatched, you will receive shipping confirmation and tracking details where available.

Shipping Rates & Delivery Times

• Free shipping Australia-wide

• Estimated delivery time: approximately 5–15 business days after dispatch.

Delivery times are estimates and may vary depending on your location, carrier delays, public holidays, weather conditions, or other circumstances outside our control.

Shipping Carriers

We work with reputable shipping and delivery providers, which may include Australia Post, DHL, and other approved carriers, depending on the product and delivery location.

Order Tracking

Where tracking is available, you will receive a tracking number by email after your order has been dispatched.

You can use the tracking information provided to monitor your delivery directly through the carrier.

Shipping Area

We currently ship within Australia only.

Lost or Damaged Orders

Lost packages:
If your order appears to be lost in transit, please contact us at contact@snugandhomely.com.au within 5–10 days after the estimated delivery date. We will work with the delivery provider to investigate the shipment.

Damaged items:
If your order arrives damaged, please contact us as soon as possible and include:

• Your order number

• Photos of the damaged item

• Photos of the packaging, where relevant

We will review the issue and, where appropriate, arrange a replacement or refund in accordance with our Refund Policy.

Order Changes & Cancellations

Order changes:
If you need to change your order, please contact us at contact@snugandhomely.com.au within 24 hours of placing your order.

Order cancellations:
Cancellation requests should be made within 24 hours of placing your order. We cannot guarantee that an order can be changed or cancelled once it has entered processing or has been dispatched.

Product Availability

While we make every effort to keep product availability accurate, an item may occasionally become unavailable after an order is placed.

If this happens, we will contact you as soon as possible and provide appropriate options, which may include an alternative product, waiting for restock, or a refund where applicable.

Contact Us

For questions about shipping or delivery, please contact:

Snug & Homely
Email: contact@snugandhomely.com.au

Last updated: 26 September 2026