Australian customer care

How can we help?

Questions about a sofa cover, sizing or your order? Our friendly team is ready to help you find the right answer.

Email replies within 24–48 hours Monday–Friday, 9 AM–5 PM AEST

Choose the easiest way to reach us

For order support, please include your order number so we can assist you faster.

Email us

Best for product questions, order updates, returns and sending photos.

contact@snugandhomely.com.au →

Call our team

Available during business hours, Monday–Friday, 9 AM–5 PM AEST.

+61 470 720 851 +61 451 100 765

Live chat

For quick questions, open the chat bubble at the bottom-right of the store.

Start a conversation when we’re online

Help us resolve it faster

Adding a few details to your first message helps our team give you a complete answer.

  • ✓Your order number, if your question is about an existing purchase
  • ✓The product name, sofa size or cover measurements
  • ✓Clear photos if an item arrived damaged or incorrect

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