Last Updated: 11-April-2025

Welcome to Snug and Homely! We are committed to delivering your orders quickly and safely. Please read our shipping policy below to understand how shipping is handled for our products. We only ship in Australia.

Order Processing

• Order Handling: Orders are handled within 0-5 business days. Orders placed on weekends or holidays will be processed the next business day.
• Order Confirmation: Once your order is placed, you will receive an order confirmation email. After your order has been processed, you will receive another confirmation email with tracking details.

Shipping Rates & Delivery Times

• Free Shipping Australia Wide:Delivery Time: 5-15 business business days*.

Shipping Carriers

We partner with reputable carriers such as Australia Post and DHL to ensure your orders are delivered promptly and securely.

Order Tracking

Once your order has been processed, you will receive a tracking number via email. You can use this number to track your package directly on the carrier's website.

Shipping Restrictions

We currently ship within Australia only. 

Lost or Damaged Items

• Lost Packages: If your package is lost in transit, please contact us at contact@snugandhomely.com.au within 5-10 days of the estimated delivery date. We will work with the carrier to resolve the issue.
• Damaged Items: If your order arrives damaged, please take photos of the packaging and the damaged item(s), and contact us at contact@snugandhomely.com.au. We will arrange for a replacement or refund. Please read our Refund Policy here.

Changes & Cancellations

• Order Changes: If you need to make changes to your order, please contact us at contact@snugandhomely.com.au within 24 hours of placing your order.
• Order Cancellations: Cancellations are accepted within 24 hours of placing your order. After this window, the order may have already been processed for shipping.

Contact Us

If you have any questions about our shipping policy, please contact us via email: contact@snugandhomely.com.au

Thank you for shopping with Snug and Homely. We appreciate your business and are here to make your shopping experience as smooth as possible!

*Disclaimer: Please note that in the event a product is out of stock or suddenly unavailable, there may be delays in processing and shipping your order. We will notify you promptly if this situation arises and work diligently to offer suitable alternatives. We appreciate your patience and understanding as we strive to fulfill your order as quickly as possible.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return*. These policies are applicable to (Australia) country.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@snugandhomely.com.au. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@snugandhomely.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@snugandhomely.com.au.

*There is no return shipping fee or restocking fee if a damaged item is delivered or a wrong order is delivered. 

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We are not responsible for any loss or damages arising from your use of any third-party websites that link to our site. We encourage users to review the privacy policies and terms of service of any external websites they visit through links provided on our site.